Get in Touch With Us
This is the page to use if you want to contact the Non Gamstop Casino team about something on aquatiser.com. We are an independent information site. We are not a casino, and we cannot see or change your account with any operator. That distinction decides who can help you, so it is worth reading before you write.
Who to contact for which problem
Most messages we could receive fall into one of two groups: things about this website, and things about a casino account. The table shows where each one should go.
| Your issue | Best place to go |
|---|---|
| An error, outdated detail or unclear explanation on this site | Contact us |
| Feedback or a topic suggestion | Contact us |
| A partnership or editorial enquiry | Contact us |
| A delayed withdrawal, blocked account or bonus dispute with a casino | The casino's own support team first, then its complaints procedure |
| Identity verification or source-of-funds requests | The casino's support team |
| Worry about your gambling | GamCare, or your GP |
How to reach us
Use the contact details or form shown in the site footer and menu. We have not published a separate email address in this copy, so please use only the channels the site itself displays. We will never ask for your casino password, card number or full payment details. If a message claiming to be from us asks for them, do not reply.
What to include in your message
A clear message gets a clearer answer. Where you can, include:
- The page address or the name of the page you are writing about.
- The specific statement you think is wrong or unclear.
- Where you found better information, such as the casino's terms or a regulator's website.
- The date you saw it, because bonus terms and payment options change.
Corrections and out-of-date terms
Bonus conditions, wagering requirements, minimum deposits and payment options can change without notice. Our reviews are based on research and on the terms operators publish. We have not deposited, played or withdrawn at any casino. Our details were last checked on 29 September 2026. If you spot a difference between what we say and what a casino's current terms say, tell us. Treat the casino's live terms as the deciding source.
Casino accounts: what we can and cannot do
We do not hold your money, process withdrawals or make decisions on complaints. If you have a problem with an operator we list, such as Betmica, Kikibet or Betninja, the steps below usually work best.
- Contact the casino's customer support and keep a copy of the conversation.
- Read the relevant terms, especially on wagering, maximum bets, bonus expiry and cashout limits.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check the licence details the casino publishes and which body handles disputes.
Sites not covered by GAMSTOP are usually licensed overseas rather than by the UK Gambling Commission. That means UK protections and the route to UK-based dispute resolution may not apply in the way readers expect. Our page on trusted non GamStop casinos for UK readers explains how we review licensing, payments and terms.
If gambling is causing you harm
If gambling is affecting your money, mood or relationships, support is available. In Great Britain, GamCare runs a free helpline and chat service. You can also self-exclude through GAMSTOP for UK-licensed sites, or use blocking software and deposit limits. Our editorial team can point you to these resources if you mention it, but we are not a counselling service. You must be 18 or over to gamble. Please never treat gambling as a way to earn income or solve debt.
Commercial relationships
We may earn a commission if you use some links on this site. Commission does not decide rankings or what we say about a casino. If you think a review reads as unbalanced, please tell us.
What to expect from us
We read the messages we receive. We cannot promise a reply time, and we cannot give personal gambling, legal or financial advice. Where a correction is justified, we update the page.