We do not accept any returns unless the item arrives damaged or faulty.
All items must be returned in their original condition, unused, undamaged packaging and with all labels attached. We provide an exchange or refund (excluding original delivery charge), within our returns period(s) shown below.
- Returns within the UK must be sent back within 15 days and in perfect original sale condition, unworn or unused.
- Returns within the EU must be sent back within 21 days and in perfect original sale condition, unworn.
- International returns must be sent back within 30 days and in perfect original sale condition, unworn.
Aquatiser reserves the rights to refuse a refund or exchange if the items returned are used, damaged or tampered with.
Please be aware your parcel is your responsibility until it reaches us, so we highly advise using a registered or recorded postal service. Costs of returning items are to be covered by the customer.
To return an item, please contact us at firstname.lastname@example.org for more information.
For any further enquiries, please contact a member of our customer service team using the contact page.