DELIVERY & RETURNS

DELIVERY

 

 

When you checkout, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

 

Service

Estimated Delivery

Cost

UK Tracked 48hr

2 - 3 Working days

£3.99

Free UK Delivery £40+

2 - 3 Working days

Free

European Royal Mail Standard

4 - 8 Working days

£6.00

European Royal Mail Tracked

4 - 8 Working Days

£11.00

International Royal Mail Standard

2 - 4 Weeks

£8.95

International Royal Mail Tracked

2- 4 Weeks

£13.99

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays

Orders placed after this time on a Friday and over the weekend are despatched on a Sunday.

Prices may vary due to size of orders outside the UK.

 

 

 

RETURNS POLICY

 

We do not accept any returns unless the item arrives damaged or faulty.

All items must be returned in their original condition, unused, undamaged packaging and with all labels attached. We provide an exchange or refund (excluding original delivery charge), within our returns period(s) shown below.

  • Returns within the UK must be sent back within 15 days and in perfect original sale condition, unworn or unused.
  • Returns within the EU must be sent back within 21 days and in perfect original sale condition, unworn.
  • International returns must be sent back within 30 days and in perfect original sale condition, unworn.

Aquatiser reserves the rights to refuse a refund or exchange if the items returned are used, damaged or tampered with. 
 

Please be aware your parcel is your responsibility until it reaches us, so we highly advise using a registered or recorded postal service. Costs of returning items are to be covered by the customer.

 

To return an item, please contact us at info@aquatiser.com for more information.
 

For any further enquiries, please contact a member of our customer service team using the contact page.